This document (“Terms”) is an electronic record in terms of Information Technology Act, 2000 and rules thereunder, as applicable and the amended provisions pertaining to electronic records in various statutes, as amended from time to time by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.
This document is published in accordance with the provisions of Rule 3(1) of the Information Technology (Intermediaries Guidelines and Digital Media Ethics Code) Rules, 2021 that requires publishing of the rules and regulations, privacy policy and Terms for access or usage of www.32meds.com website and its mobile applications.
Welcome to 32Meds, the one-stop online pharmacy and mobile app simplifying your healthcare needs. Managed by 32Meds, we aim to make purchasing medicines, wellness products, and accessing lab tests easier than ever. As an innovator in health-tech, Our Com[any draws on its deep expertise to operate and maintain the 32Meds platform. Together, we strive to deliver a seamless pharmacy experience to take care of you and your family.
Our vision is to harness technology to provide exceptional healthcare products and services. We're in this journey of caring for your wellbeing together.
You're in good company here. By using our website, you agree to become one of our valued users. That means availing our services, browsing as a buyer, or just stopping by to see what's new. But first, a quick heads up. We occasionally update these Terms of Use without notice - standard stuff to keep things current. The changes take effect right away when we post them. We promise to stay compliant with the law in informing you of major changes. Still, please check back regularly so you're up to speed.
We also may add fees for certain services or features. But you'll be clued in before you're charged for anything new. Your continued use of our website confirms you're down with the updates.
The gist - We're thrilled to have you on board! Take a look around and make yourself at home. We're here to help if you need anything.
Welcome, friend! By using this site or any of its stellar services, you agree to our Terms, Privacy Policy, and other legal whatnots that let us operate smoothly in Lucknow and beyond.
Rest assured, we follow all laws where we do business. If you access us outside Lucknow, you take responsibility for following local laws. We aren't liable for delivering goods or services outside Uttar Pradesh.
When authorizing an individual through our service, you agree they can act on your behalf to get products from third parties. And if you use third-party sites or services, their terms and policies apply too. we aim to be transparent about how things work around here. Our goal is to provide a helpful, easy-to-use service while respecting your privacy. Thanks for joining us on this journey!
Welcome to our online marketplace! We're excited to connect you with our trusted network of healthcare partners. When you order products and services through our site, we simply facilitate the transaction between you and the registered third-party provider. We don't actually sell the items ourselves or control the businesses you purchase from. Our role is to give you a convenient platform to find and requisition the medicines, wellness products, lab tests, and other healthcare offerings you need.
Once you place an order, you'll enter an agreement directly with the pharmacy, lab, or other third party that fulfills it. The terms we provide here govern our marketplace and your use of it, but don't apply to your transactions with individual providers. We're proud to offer you access to a diverse range of high-quality healthcare businesses. Please reach out if you ever have any questions about how our marketplace works!
Technology Platform for Pharmaceutical Products
The Website is your one-stop shop for purchasing prescription medications, over-the-counter drugs, nutritional supplements and more from trusted retail pharmacies. We provide the digital real estate for these pharmacies to showcase their wares, but make no claims about the items themselves.
Consider us your neutral third party host. We don't own the products, write the descriptions or determine availability. The pharmacies handle all of that. Our job is simply to connect you to their online stores.
So if something you order ends up out of stock, delayed, inaccurate or otherwise amiss, take it up with the pharmacy. We can't make guarantees about their inventory, fulfillment practices or product info.
Same goes for the content they post like drug guides and health articles. We don't produce or vet any of it. The pharmacies are solely responsible for making sure their content is legit and helpful. If you spot any suspect info, notify us and we'll pass your concerns along ASAP.
Bottom line: We provide the platform that lets you shop a huge selection of pharmacy items. But we're hands-off when it comes to the actual products, transactions and content. The pharmacies themselves deal with all of that. We just handle the tech that brings their online stores to you.
Prescription Drugs:
To buy medications and pharmaceuticals that need a prescription, you'll need to upload a scanned copy of your valid prescription on our website. The pharmacies we work with can only dispense the exact amounts listed on your prescription when it comes to these kinds of drugs or pharmaceuticals. The pharmacies will check the prescription you provide, and if they notice any issues, they may cancel your order. Just so you know, we don't control the delivery process, so we can't be held responsible for any delays in getting your order to you. Let us know if you have any other questions!
Suggestion Of Alternate Of Prescribed Drugs:
We've got your back if your prescription needs a tweak. If an equivalent generic medicine can sub in for your prescribed drug, we'll make sure a registered medical practitioner gives the OK. The doc has to confirm the swap is A-OK and you're in the loop too.
If a prescription is invalid or your drug is out of stock, no worries - we'll connect you with a tele-doc through DocStat. They'll write you a new 'script for an alternate drug. Or a pharmacist will call and run a replacement by DocStat's docs to get you the right medicine. Just say the word if you need a copy of the new prescription. We only send alternate drugs your way with your consent. Chats with tele-docs are secure and recorded for quality assurance. We and our partners can access those recordings, but everything's handled under our privacy policy's lock and key.
Invitation to offer for sale:
Our pharmacy listings are invites, not offers. When you place an order, you're offering to buy. We email your offer details to the pharmacy. They only accept after checking your prescription (for prescription drugs) and verifying they have stock. Our terms' pharmacy "offer" references just mean "invitation." The ball's in their court to accept your order or not.
Who Can Use This Website?
We want everyone to enjoy our website, but there are a few rules. First, you need to be old enough to sign a contract under Indian law. If you can't sign a contract, like minors or some insolvents, you can't use the site. And if we've removed you from our system before, you still can't use it.
By using our site, you promise you can sign a contract legally in India. If you're under 18, no problem! Just have your guardian sign up with you. But if we find out you're under 18 without a guardian, we may remove your account. We can also refuse or cancel any account for any reason—no objections allowed!
One more rule: only one account per person. Don't try to sell or transfer your account either.
How's that? I aimed for a friendlier, more conversational tone while covering all the key points clearly and concisely. Let me know if you would like any changes!
Keeping Your Account Secure
We want you to feel safe using our website. That's why we ask for some key details when you sign up - things like your name, email, and password. This helps create your account so you can access our services.
Any info you provide when registering should be accurate and current. Your account is yours alone - don't share login details! Be sure to log out when you're done browsing.
If you ever notice strange activity or security issues, let us know right away. We'll work to resolve it and keep your account protected. Though we aim for top-notch security, we can't be liable for any problems arising from you sharing your personal login info.
We do use cookies to store non-sensitive data that helps us improve the site. And we may allow trusted third parties to use cookies for ads and optimization. But we don't keep any of your personal info in our cookies.
Your account security is our priority. By working together to keep your details safe and private, we can ensure the website is secure for all users.
We understand that sharing your financial details feels personal. Rest assured, we take security seriously and only require this info to process payments for your orders. Your online payments are handled securely through our trusted partners like banks, payment gateways, and aggregators. We do not control these third parties, so cannot be responsible for any unlikely issues during processing. But don't worry - there are no extra fees from us! Take a look at our available payment methods and partners.
Any subscription fees charged by us can also be paid online through our website. Again, these payments are processed securely with our partners. We do not control these third parties and cannot be responsible for highly unlikely processing issues.
You are responsible for all taxes, legal compliance, registrations, and reporting - we only handle our own taxes. Please note all fees exclude applicable taxes.
Each transaction payment is integrated and handled securely through API. Check our Privacy Policy to see how we protect your confidential information.
We reserve the right to modify fees by updating our website - this communication will be considered valid and agreed. We cannot be responsible for unlikely issues like technical failures, unclear payments, or network costs that disrupt purchases. But we always aim to serve you best.
Any issues with third party services like banks or networks should be settled between you and them directly, without involving us.
Let me know if you would like me to modify the tone or style further. I aimed for clear, reassuring language that builds trust. Please provide feedback so I can refine my approach.